Coaching Terms | Review Draft

[PH] These draft terms use “Coach Cris Rosa” as a working business name. Replace it with the correct contracting entity, ABN, address, and contact details before launch.

Nothing in these terms excludes, restricts, or modifies a right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Coaching scope

The service is the coaching scope confirmed in writing before payment. It may include programming, training review, feedback, calls, in-person sessions, competition preparation, or a defined technique assessment. Anything not listed in that confirmation is not included.

Programming and feedback are educational coaching services. They are not medical diagnosis, physiotherapy, psychology, or emergency support.

Fees and payment

[PH] Draft position: fees are paid in advance for the next coaching month, session, or fixed assessment. Ongoing coaching runs month to month unless a different minimum term is confirmed in writing.

A place or delivery window is not reserved until payment is received. Any approved payment plan remains payable on its agreed dates.

Cancellations, changes, and refunds

[PH] Draft position: a client may end ongoing coaching by giving seven days' written notice before the next billing date. The current paid period continues to its end and is not refunded for a change of mind after coaching work has begun.

[PH] In-person sessions may be moved once with at least 24 hours' notice. A late cancellation or missed session may be treated as used, except where Cris agrees that illness, emergency, or another exceptional circumstance makes that unreasonable.

If Coach Cris Rosa cancels a standalone session and a reasonable replacement cannot be arranged, the client receives a credit or refund for that undelivered session. Consumer-guarantee remedies remain available whenever Australian law requires them.

Pauses and communication

[PH] Draft position: a coaching pause can be requested for injury, travel, financial hardship, or a major schedule change. The length, fee treatment, and return date must be agreed in writing; a pause is not automatic.

[PH] Routine messages are answered within two business days. Coaching messages are not monitored continuously and must not be used for urgent health or safety concerns.

Training responsibilities

The client must give accurate information about training history, pain, injury, medical advice, equipment, and material changes in readiness. The client remains responsible for choosing whether to perform a session and for stopping any activity that feels unsafe.

Where an injury, illness, pregnancy, medication, or other health concern may affect training, the client should seek clearance from an appropriately qualified health professional. Cris may pause or adapt coaching until that advice is provided.

Strength and competition outcomes cannot be guaranteed. Results depend on factors including attendance, recovery, nutrition, health, training environment, and how the athlete responds to the plan.

Conduct, content, and privacy

Respectful communication is required. Coaching may be ended for harassment, abusive conduct, deliberate misuse of the service, or unsafe behaviour after a fair warning where appropriate.

Programs, written feedback, and private review material are supplied for the client's own use and must not be resold or republished. Athlete images, quotes, results, or case-study details will not be used publicly without separate consent.

Personal information is handled under the site's Privacy Policy. [PH] The final agreement should name the real privacy contact and record-retention process.

Changes and disputes

Material changes apply prospectively and will be communicated before the next renewal. A client who does not accept a change can end month-to-month coaching before that renewal.

Concerns should first be raised in writing so there is a chance to resolve them directly. [PH] The final clause should identify the contracting entity and confirm the appropriate Australian state law and courts after legal review.